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Definitions
Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organization placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment.
Shipping Policies
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping in the USA does not apply to any orders shipped outside of the USA. Additional shipping will be charged for orders shipped outside of USA. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
Refund/Return Policy
At DRFRIEDELS, we stand by the quality of our tools and offer a flexible return policy to ensure your satisfaction.
- Eligibility:
Returns are accepted for items in new or slightly used condition within 365 days of purchase.
- Process:
To initiate a return, contact us at info@drfriedels.com or via the website contact page.
- Shipping Costs:
Return shipping is the buyer’s responsibility, except for items returned due to our error (e.g., defective or incorrect products).
- Refund Timing:
Refunds are processed within 14 days of receiving your return.
We aim to make your experience risk-free, reflecting the confidence we have in our products.
Cancellation
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.
Complaints
Any complaints about items or the seller should be submitted to our support team. Please email: info@drfriedels.com. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.
Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of the site owner's state. These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.
We are using 3Cr13 stainless steel. This steel has the optimal properties we need for our MultiTools. It is very tough so that the knife can withstand a lot of abuse without breaking or chipping easily. Furthermore, the steel is very easy to sharpen and in addition holds its edge long compared to other steels (e.g. 420 steel). Unlike others (e.g. 1055 carbon) 3Cr13 steel does resist corrosion and rusting very well.
Our Multi-Tools were designed in Germany and are produced in China.
This is unfortunately not possible in the current version of our MultiTool because the bit is a little too long. I think it is a great idea, which we will definitely consider in the next version.
The biggest bolt size that can fit is 3/4in (19mm). The universal socket is self adjusting from standard 1/4in to 3/4in and metric 7mm to 19mm.
